Owns the agent network and direct enquiries. Targets, relationships, and knowing which package actually suits the family in front of you.
Visas, documentation, transport, ground handling and group movement — in Pakistan and on the ground in Makkah and Madinah.
Agent ledgers, supplier settlements in PKR and SAR, receivables, and the reconciliation that keeps a peak season from unravelling.
Builds and prices packages against live hotel and seat inventory, holds room blocks, and issues confirmations and vouchers.
The voice on the UAN line and WhatsApp. Pre-departure briefings, in-trip problems, and post-trip follow-up.
Our CRM and B2B booking portal are built and maintained in-house. Small team, direct ownership, features that go live in weeks.
For reservations, operations and ground roles, yes — or at least solid travel, airline or hotel experience. For customer services, accounts, technology and marketing, we hire from outside the industry regularly and train the product knowledge.